At TruckFiltersShop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy for information about returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
• The item must be unused, uninstalled, and in its original packaging.
• The return request must be made within 30 days of the delivery date.
• Items marked as final sale or non-returnable cannot be returned.
2. Return Process
To initiate a return:
1. Contact our customer support team at:
• Email: support@truckfiltershop.com
Please note that returns will need to to be sent to the following address: 8901 Boggy Creek road, suite 500, Orlando, FL 32824
2. Provide your order number, item details, and reason for the return.
3. Once approved, we will send you a return authorization number and instructions.
Note: Unauthorized returns or items sent back without prior approval will not be processed.
3. Shipping Costs for Returns
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
• For your protection, we recommend using a trackable shipping service to ensure your return is received.
4. Refunds
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method within 7–10 business days.
• Shipping costs from the original order are non-refundable.
5. Exchanges
• We offer exchanges for incorrect or defective items.
• To request an exchange, contact customer support, and we will provide instructions for returning the item and receiving the replacement.
6. Non-Refundable Items
The following items are not eligible for refunds or returns:
• Custom or special-order parts
• Items marked as final sale
• Gift cards
7. Damaged or Defective Items
• If your order arrives damaged or defective, please contact us within 48 hours of delivery.
• Provide photos of the damaged item and its packaging for faster resolution.
• We will arrange for a replacement or refund at no cost to you.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
1. Check with your bank or credit card provider, as processing times may vary.
2. If you still have not received your refund, please contact us for assistance.
9. Contact Us
If you have any questions about our refund policy or need assistance, please reach out to us:
• Email: support@truckfiltershop.com
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Thank You for Choosing TruckFiltersShop!
We value your trust and aim to make every purchase a positive experience. If you have any concerns, we’re here to help.
